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Customer Service Representative

1 month ago

Charleston, West Virginia, United States City National Bank of WV Full time
About City National Bank of WV

We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Customer Service Representative Role

As a Customer Service Representative at City National Bank of WV, you will be the first point of contact for customers, representing the bank in a professional and helpful manner. You will provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.

Key Responsibilities:
  1. Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
  2. Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
  3. Identify and assess customers' needs to recommend appropriate banking products and services.
  4. Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
  5. Educate customers on self-service options and assist with online and mobile banking inquiries.
  6. Maintain accurate customer records and documentation in compliance with banking regulations.
  7. Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Requirements:
  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience in a banking or financial institution is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficient computer skills and familiarity with banking software and systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Professional demeanor and ability to build rapport with customers.

At City National Bank of WV, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. We believe in investing in our employees' growth and development, offering comprehensive training programs and a clear career path. Join our team and become part of a close-knit team that celebrates individuality and promotes collaboration.