Customer Service Representative

3 weeks ago


Brockton, Massachusetts, United States zobility Full time

Job Title: Customer Service Representative

Job Summary

Zobility is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.

Key Responsibilities
  • Customer Facing Activities: Act as a single point of contact for customers, adopting a customer-centric mindset within day-to-day interactions.
  • Order to Cash Process: Run OTC and Customer Service Management, focusing mainly on customer interaction-related activities.
  • Voice of Customer: Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions.
  • Customer Relationship Management: Enter relevant information into the customer relationship management system after each contact with a customer.
  • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
Requirements
  • Experience: 2-5 years of experience in Customer Service, Supply Chain, or Sales.
  • Education: High School Diploma.

We offer attractive, competitive compensation and benefits, including medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.



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