Customer Service Representative
2 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the Old Colony YMCA. As a key member of our membership team, you will be responsible for providing exceptional service to our members, promoting our programs and services, and contributing to the overall success of our organization.
Key Responsibilities:
- Engage members by creating a welcoming environment and providing resources to foster goal achievement.
- Use Listen First skills to communicate Y offerings and opportunities that align with member interests.
- Deliver the Get Started program safely and effectively, using everyday conversation to build the capacity of Healthy Living, Membership, Programming, Personal Training, and other areas of the Y.
- Ability to demonstrate safe use of all basic fitness equipment and be alert to safety factors and potential hazards.
Requirements:
- Consistently positive, helpful, and empathetic demeanor.
- Multi-task oriented, flexible, and takes initiative.
- Effective communication and organizational skills.
- Minimum 18 years of age.
- High School diploma or equivalent.
- Customer service and fitness experience.
- Word, PowerPoint, Excel experience.
- CPR/AED certified.
- Ability to lift and carry at least 45 pounds.
- May be required to stand for extended periods of time.
YMCA Competencies:
- Mission Advancement: Accepts and demonstrates the Y's values, demonstrates a desire to serve others, and fulfills community needs.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Operational Effectiveness: Makes sound judgments, transfers learning from one situation to another, and establishes goals.
- Personal Growth: Pursues self-development that enhances job performance and demonstrates an openness to change.
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