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Customer Service Representative

1 month ago

Brockton, Massachusetts, United States Insight Global Full time

Job Summary

Insight Global is seeking a skilled Customer Service Representative to join our team in Plymouth, MI. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and families through various communication channels.

Key Responsibilities

  • Respond to inbound calls from patients and families, addressing their concerns and providing support and guidance
  • Work collaboratively with healthcare professionals to resolve patient issues and concerns
  • Utilize strong data entry skills to accurately document patient interactions and outcomes
  • Participate in ongoing training and development to enhance customer service skills and knowledge of healthcare systems

Requirements

  • 1-3+ years of experience in an inbound customer service role with recent call center experience
  • Strong data entry/typing experience
  • Proven record of good attendance and customer service skills

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A diverse and inclusive work environment

About Insight Global

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.