Customer Service Representative II

4 weeks ago


Brockton, Massachusetts, United States PSG Global Solutions Careers Full time
The Opportunity

We're seeking a skilled Customer Service Representative II to join our team at PSG Global Solutions Careers. As a key member of our customer support team, you will provide compassionate, knowledgeable, and efficient service to consumers and healthcare professionals.

Key Responsibilities
  • Provide resolutions to customer inquiries from multiple channels.
  • Capture customer data for trending and product issues.
  • Manage various tools and projects to ensure accurate and efficient service delivery.

Our Client

Our client is an award-winning clinical development company with 20+ years of experience in clinical research and strategic resourcing. They improve lives globally with proven strategies, comprehensive solutions, and customized delivery models. Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations, they offer strong relationships, career coaching, and professional training.

Requirements
  • Some college preferred.
  • Previous pharmaceutical experience preferred.
  • Excellent communication skills, proficient in Microsoft Suite (Outlook, Excel, Word).
  • Fluent in Spanish is an asset but not required.
  • Knowledge of SAP is an asset but not required.
  • Call center and/or customer service center experience.
  • Siebel experience preferred.
  • Must be proficient in both verbal and written English.
  • Ability to work effectively and efficiently in a fast-paced work environment.
  • Ability to communicate clearly and concisely both in writing and verbally.


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