Customer Service Representative

2 weeks ago

Brockton, Massachusetts, United States Atrium Staffing Full time
About Atrium Staffing:
At Atrium Staffing, we believe that what you do matters. We foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated.

Client Overview:
Our client is a leading manufacturer, specializing in producing high-quality products for their customers worldwide. With a commitment to excellence and innovation, they have built a strong reputation for their reliable and efficient solutions. Currently, they are looking to add a Customer Service Representative to their team.

Position Overview:
We are seeking a dedicated and customer-oriented Customer Service Representative to join our client's team. As a key point of contact for the customers, you will play a vital role in ensuring their satisfaction and providing excellent service. If you have a passion for customer service, strong communication skills, and enjoy problem-solving, we invite you to apply for this exciting opportunity.

Responsibilities:
• Serve as the primary contact for customer inquiries, providing information and assistance in a professional and friendly manner.
• Respond to customer inquiries via phone, email, and other communication channels, promptly and accurately.
• Process customer orders, including order entry, tracking, and ensuring on-time delivery.
• Address and resolve customer complaints or issues, escalating to appropriate departments when necessary.
• Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.
• Maintain accurate customer records and update customer information in the CRM system.
• Provide product knowledge and technical assistance to customers, troubleshooting problems and offering solutions.
• Follow up with customers to ensure their needs are met and to gather feedback on our products and services.

Qualifications:
• Proven experience in a customer service role, preferably in a manufacturing or related industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Problem-solving and conflict-resolution abilities.
• Detail-oriented with excellent organizational and multitasking skills.
• Proficient in using customer service software, CRM systems, and Microsoft Office suite.

Education Requirements:
• High school diploma or equivalent.

Benefits:
Atrium Staffing offers a comprehensive benefits package, including healthcare plans, discount programs, and paid time off, upon eligibility.

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