Sales Support and Customer Care Specialist

2 weeks ago


Haltom City, Texas, United States Regal Professional Services Full time
Job Overview

Position: Inside Sales/Customer Service Assistant

Hourly Rate: $20 - $23/hr (based on experience)

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

We are seeking a motivated and self-sufficient Inside Sales/Customer Service Assistant to bolster our sales department and elevate our customer service initiatives. The ideal candidate should possess experience in data management, QuickBooks, and Microsoft Office, with familiarity in the construction or roofing sector being advantageous.

Key Responsibilities:
  • Customer Support: Assist in addressing customer inquiries, delivering information, and resolving concerns to maintain high customer satisfaction.
  • Sales Support: Aid the sales team with order processing, follow-ups, and ensuring accurate customer records.
  • Data Management: Precisely enter data related to sales, customer interactions, and inventory into QuickBooks and other relevant systems.
  • Administrative Tasks: Execute various administrative responsibilities, including managing correspondence, organizing files, and collaborating with other departments as necessary.
  • Industry Insight: Leverage any background in the construction or roofing industry to better comprehend customer requirements and enhance service delivery.
  • Proactive Approach: Operate independently, taking initiative to resolve issues and enhance processes without the need for constant oversight.
Qualifications:
  • Experience: Previous experience in a sales support or customer service capacity, particularly in the construction or roofing industry, is beneficial.
  • Technical Skills: Proficiency in QuickBooks and Microsoft Office Suite (Excel, Word, Outlook) is preferred.
  • Communication: Strong communication and interpersonal skills to effectively engage with customers and team members.
  • Attention to Detail: Exceptional attention to detail with the capability to manage multiple tasks and prioritize effectively.
  • Self-Starter: A proactive individual who can work autonomously and take initiative in a dynamic environment.


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