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Sales Support Specialist
2 months ago
The Customer Success Agent is a vital component of our sales and support team at Showcase Windows And Doors Co. LLC. This role is responsible for ensuring seamless interactions with our valued customers, providing exceptional support, and fostering long-term relationships.
Key Responsibilities:- Customer Support: Respond to customer inquiries, resolve issues, and provide timely support via various channels.
- Sales Support: Collaborate with our sales team to ensure customer satisfaction, validate customer requests, and process orders efficiently.
- Product Education: Educate customers about our products and programs, highlighting their benefits and features.
- Issue Escalation: Escalate complex issues to supervisors or managers as needed, ensuring prompt resolution.
- Reporting and Communication: Update management on customer developments and report any areas that do not meet service expectations.
- Customer Service Experience: 4-5 years of previous customer service experience.
- Technical Skills: Technical degree or Associate's degree preferred.
- Communication and Analytical Skills: Excellent written and verbal communication skills, with the ability to analyze customer needs and situations.
- Teamwork and Adaptability: Ability to work under pressure, change priorities, and maintain a positive attitude in a fast-paced environment.