Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time

Job Summary: We are seeking a Customer Service Representative to join our team at the Metropolitan Nashville Airport Authority. As a Customer Service Representative, you will be responsible for assisting customers at BNA, providing information on services available at the airport, and wayfinding. You will also be responsible for BNA's lost and found service, paging, assisting customers in the navigation of BNA, and providing information to our customers.

Essential Job Duties:

  • Provides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation.
  • Operates lost and found service and other customer service programs.
  • Maintains information center files.
  • Monitors Flight Information Display System (FIDS) and maintains up-to-date information.
  • Reports deficiencies of service in janitorial and housekeeping conditions.
  • Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
  • Provides announcements or pages over the public address system as requested.
  • Communicates & responds using positive language, to airport users.
  • Assists international travelers with questions, assists in queuing and provides information as requested.
  • Provides customer service to non-English speaking travelers using the language line service.
  • Provides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest.
  • Maintains traveling public comment log and prepares monthly report.
  • Assists in scheduling and conducting tours of the airport terminal building.
  • Maintains updated brochure list, and orders brochures as needed.
  • Follows all safety regulations.
  • Maintains regular and on-time attendance.
  • Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
  • Performs other duties as assigned.

Requirements:

  • H.S. Diploma or equivalent.
  • At least one year of experience in a customer service-related field.

Preferred:

  • Associate's Degree in a related field.
  • 2-4 years experience in the hospitality, customer service or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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