Application Support Specialist
2 days ago
We are seeking a highly skilled Application Support Specialist to join our team at Goodwill Industries. As an Application Support Specialist, you will be responsible for delivering exceptional application support to our end-users, ensuring seamless functionality and optimal performance of our enterprise applications.
Key Responsibilities:
- Provide timely and effective support for application-related issues, including troubleshooting, analysis, and resolution.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring alignment with business objectives.
- Develop and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
- Participate in project meetings, providing input on application deployment, support, and maintenance requirements.
- Conduct in-depth analysis to increase system performance, quality, and efficiency.
- Engage with stakeholders to understand business needs, identify opportunities for improvement, and develop solutions.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Hands-on experience with enterprise applications, including CRM, ReqLogic, POS, and Microsoft Office.
- Strong analytical and problem-solving skills, with ability to develop and interpret technical documentation.
- Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
- Experience with database management, including query and problem-tracking.
- Knowledge of application lifecycle management and software development methodologies.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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