Application Support Specialist

2 days ago


Miami FL USA, United States Goodwill Industries Full time
Job Title: Application Support Specialist

We are seeking a highly skilled Application Support Specialist to join our team at Goodwill Industries. As an Application Support Specialist, you will be responsible for delivering exceptional application support to our end-users, ensuring seamless functionality and optimal performance of our enterprise applications.

Key Responsibilities:

  • Provide timely and effective support for application-related issues, including troubleshooting, analysis, and resolution.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring alignment with business objectives.
  • Develop and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
  • Participate in project meetings, providing input on application deployment, support, and maintenance requirements.
  • Conduct in-depth analysis to increase system performance, quality, and efficiency.
  • Engage with stakeholders to understand business needs, identify opportunities for improvement, and develop solutions.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Hands-on experience with enterprise applications, including CRM, ReqLogic, POS, and Microsoft Office.
  • Strong analytical and problem-solving skills, with ability to develop and interpret technical documentation.
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
  • Experience with database management, including query and problem-tracking.
  • Knowledge of application lifecycle management and software development methodologies.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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