Dispute Resolution Manager
2 weeks ago
The Commerce Bank is seeking a skilled Dispute Resolution Manager to lead our Bankcard Disputes Team in preventing and limiting debit, consumer credit, and commercial credit card losses to customers and the bank through dispute claims filing.
This leadership position offers an exciting opportunity to develop your skills in employee development, customer service, and protecting the bank and our customers from losses.
About Us
At Commerce Bank, we are committed to helping people find financial safety and success. Our culture is about our people, the ones in our communities and the ones that work with us.
We believe in creating an award-winning culture where our employees can grow and learn, connect with others, and build relationships with the people around them.
Key Responsibilities
As a Dispute Resolution Manager, you will be responsible for managing a team to limit financial losses and ensuring quality and production standards are met. You will also provide support and serve as a point of contact for the Customer Advocacy Program, research and partner with other departments to resolve customer complaints and escalated phone calls, and maintain and modify departmental policies and procedures to ensure compliance with Consumer Financial Protection Bureau (CFPB) and Federal Regulators.
You will also oversee department workflow, communicate decisions, priorities, and relevant information to team members, and provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members.
Requirements
To succeed in this role, you will need strong knowledge of bankcard non-fraud disputes and the accounting field, as well as a strong understanding of Dispute-related Departmental, Association, and Federal rules and regulations.
You will also need excellent analytical, organizational, and strategic thinking skills, along with excellent customer service skills and the ability to research answers and solutions independently.
Able to manage various projects, deadlines, and demands simultaneously, you will possess the ability to maintain a high degree of confidentiality, develop and coach team members, and achieve results through collaboration and teamwork.
What We Offer
We offer competitive compensation ranging from $53,500 to $63,000 annually, depending on experience, skills, and qualifications.
We also offer a comprehensive benefits package, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
In addition, we offer career development, education assistance, and voluntary supplemental benefits.
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