Operations Manager Assistant

1 week ago

Macomb, United States Meijer, Inc. Full time

About Us

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At Meijer, we serve people and communities. We offer career and community opportunities centered around leadership, personal growth and development.

We are a family-owned company that values diversity, equity, and inclusion. If you're passionate about customer service, consider joining our team.

Your Role:

As an Operations Manager Assistant, you will provide direction related to operations, processes, and conditions of your area. You will plan, guide, and empower team members in the day-to-day operation of the department.

You will set an example for those in your span of care by modeling exceptional customer experience. Your ability to help achieve department goals and influence your peers to create a continued winning strategy is essential.

Your Responsibilities:

  • Engage team members to provide the best possible shopping experience for our customers, including an exceptional checkout experience and initiating interactions with customers.
  • Communicate with team members and assign daily work tasks.
  • Mentor and coach other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
  • SUPPORT training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
  • Foster and drive open communication with team members and leaders to ensure the timely and effective exchange of information.
  • Work with leadership on department schedule writing to focus on team member engagement, improve customer service, store sales and profitability.
  • Ensure freshness of products by closely monitoring execution of rotation and dating policies.
  • Guide the team in compliance with food safety standards and regulations and working in a safe manner.
  • Engage with the community to include local events that may connect the store with the customers we serve.
  • Lead team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
  • Create an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
  • Operate a register and cash handling when needed.
  • Operate powered equipment, where applicable.
  • May be required to act in Department Supervisor capacity in other departments throughout the store.

Your Qualifications:

  • Retail or other customer service experience preferred.
  • PASSION for customer service with total engagement, including initiating interactions, that conveys approachability to customers and fellow team members.
  • Excellent verbal and written communication.
  • Creative thinking skills.
  • Ability to influence others.
  • Ability to quickly build rapport and gain customer confidence to create repeat business.
  • Ability to lift, carry, push, pull, bend and twist while handling product.
  • Experience executing plans.
  • Positive influence to create a strong team environment that values a diverse and inclusive culture where team members and vendors can feel valued.

Benefits:

We offer weekly pay, scheduling flexibility, paid parental leave, paid education assistance, team member discount, development programs for advancement and career growth.

Salary: $60,000 - $80,000 per year

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