Front Desk Team Lead
2 days ago
This is an exciting opportunity to join our team as a Front Desk Team Lead, where you will be responsible for leading our front desk team and creating memorable experiences for our guests from the moment they arrive.
You will be based at one of our luxurious properties, where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.
">Job Responsibilities- Leading the front desk team to deliver exceptional guest experiences
- Kicking off truly memorable guest experiences with a warm welcome
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
- Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
- Exceptional leadership skills to motivate and inspire the front desk team
- Exceptional communication skills to ensure seamless interactions with guests
- Problem-solving skills to turn issues into opportunities
- Fluency in English (additional language skills a plus)
- Literate and tech-savvy with basic computer skills
We offer a competitive salary of approximately $$60,000 per year, comprehensive benefits, including a full uniform, impressive room discounts, and ongoing training and development opportunities.
In addition, we provide a supportive and inclusive work environment, where you can grow and develop your skills in a collaborative environment.
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