Front Desk Associate
3 weeks ago
Crescent Services is seeking a dedicated Front Desk Agent to join their team at The Hotel Cleveland. With 491 newly renovated rooms and 60,000 sq. ft. of meeting space, this Marriott Autograph Collection property offers an exceptional experience for guests.
Company OverviewWe are a team of hospitality professionals deeply connected to providing exceptional experiences for our guests. At Crescent Services, we understand what it takes to be part of something great and will encourage you to bring your true self to work every day. We offer health & wellness programs, best-in-class learning and development, and travel discounts to create an environment that facilitates growth and exploration.
Salary and BenefitsWe offer highly competitive wages, an exceptional benefit plan for eligible associates, and a 401K matching program. Flexible scheduling allows you to focus on what's important, and discounts with our managed properties in North America make it easy to explore new destinations.
Job Description- Greet all guests immediately with a friendly welcome and use positive, clear communication throughout their stay.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and making room selections based on guest needs.
- Verify and imprint credit cards for authorization, handle cash and make change, balance the house bank, and post charges to guest rooms and house accounts using the computer.
- Previous customer service experience is essential, with hotel experience preferred.
- A self-starting personality with an even disposition and ability to maintain a professional appearance at all times.
- Effective communication skills and willingness to help coworkers with job duties.
$45,000 - $55,000 per year, depending on location and experience.
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