Residence Inn Cleveland Downtown Hotel Associate

3 weeks ago


Cleveland, Ohio, United States Residence Inn Cleveland Downto Full time
About the Role

As a Night Audit and Front Desk Professional at the Residence Inn Cleveland Downtown hotel, you will play a critical role in ensuring the success of our front desk operations. You will be responsible for conducting nightly audits, managing front desk activities, and providing exceptional guest service.

Key Responsibilities
  • Conduct daily night audits to ensure accuracy and completeness of financial transactions.
  • Manage front desk operations, including handling guest requests, resolving issues, and maintaining high standards of productivity.
  • Collaborate with colleagues to achieve hotel-wide goals and objectives.
  • Stay up-to-date with company policies, procedures, and initiatives.
Requirements
  • Diploma or degree in Hospitality or related field.
  • At least 1 year of experience in a similar role, preferably in a hotel or hospitality setting.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Compensation and Benefits
  • Salary: $50,000 - $65,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality brand and make a real difference in our guests' experiences.

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