Branch Manager

1 week ago

Sterling Heights, Michigan, United States Cornerstone Community Financial Credit Union Full time
Job Summary:

The Branch Manager will lead the branch team to successfully fulfill the needs of Cornerstone Community Financial Credit Union and its membership through consistent coaching and development, networking, and cross-departmental collaboration. The branch leader will manage, plan, control, and coordinate activities of branch operations and create member value through member interactions and outreach. This is a highly visible position and ultimately responsible for the growth of the branch and fostering an empowered work environment that allows team members to promote a consistent member experience across in-person and outbound interactions as defined by living and demonstrating the core mission, values, and goals of the Credit Union.

Key Responsibilities:
  • Lead, coach and develop the branch team to meet goals and deadlines as established to include, but not limited to ensuring team members meet monthly sales requirements, volume participation requirements for the sale of ancillary products such as credit insurance, GAP, and MBP, and effectively document member interviews in the Credit Union's core system.
  • Lead the branch team to assist all members with their questions and concerns and to improve the financial lives of our membership. Recruits, schedules, motivates, coaches, trains, and develops the branch team holding them accountable to the service promises, mission, vision, goals and productivity standards defined by the Credit Union. Coaches team to maintain strong product knowledge through frequent observations, work inspection, and providing regular feedback.
  • Serves as primary point person for branch day-to-day member and team members issues. Provides branch expertise to the organization while fostering cooperation, teamwork and frequent communication between the branch and internal departments to ensure the best experience for Cornerstone Community Financial Credit Union's membership. Guides and coaches branch team through challenging and complex member interactions. Assists with member escalations to resolve concerns and issues.
  • Plan, control, manage and coordinate activities of branch operations, to include scheduling, maintaining adequate staffing, cross-training, reporting, overseeing loan, teller and member services operations.
  • Drive and champion a positive community presence and image through community outreach and business development initiatives in the branch surrounding area to strengthen our local presence and drive growth.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements:
  • Education & Experience: Two-to-Four-year degree in business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must.
  • Expertise: Strong understanding of financial products, services, and market trends. Ability to interpret and apply financial information.
  • Skills: Excellent communication, sales, and service skills with a proven ability to lead, and drive results. Ability to be bonded and to obtain and maintain NMLS ID.
What We Offer:
  • Working with an energetic team focused on making our members financially successful
  • An opportunity to work with others that have your back every step of the way
  • An opportunity to grow your career and do amazing things
  • Opportunities to make a difference both inside and outside of our walls
  • Being treated like you are more than the work you do

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