Operations Supervisor

6 days ago

Sterling Heights, Michigan, United States Triumph Financial Full time
Operations Supervisor Job Description

At Triumph Financial, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, we're committed to helping the people and businesses in our communities succeed.

Key Responsibilities:
  • Support the branch in an assistant branch manager role, working with the Branch Manager to ensure efficient daily operation of the bank branch and staff.
  • Use knowledge and skills to serve as a subject matter expert on branch operations, provide training and guidance to staff in these areas, and promote an environment of operational excellence.
  • Oversee the daily operational performance and security tasks of the branch, including timely vault audits, teller drawer counts, open and close procedures, etc.
  • Meet all applicable bank guidelines to ensure exemplary audits, including ensuring new account documentation is complete and accurate, and examining monetary logs and instruments, and check holds for accuracy.
  • Perform the teller and personal banker duties of front-line staff as needed to handle periods of high volume.
  • Act as assistant branch manager to provide support and back up the Branch Operations Manager in their absence.
Requirements:
  • 2+ years bank teller experience required
  • 6+ months personal banker experience required
  • Some supervisory experience preferred
  • Customer service, sales, and cross-selling experience desired
  • Must possess professional qualities, high energy, results-driven, and self-motivation
  • Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills
  • Solid knowledge of Microsoft Word, Excel, and Outlook
  • Excellent communication skills required, both written and verbal
Work Environment:

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic)

• Ability to work in a confined area

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

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