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Customer Service Representative

1 month ago

Jackson, Mississippi, United States The Sherwin-Williams Company Full time

Job Summary:

The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our retail store, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet customer needs.

Key Responsibilities:

  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain precise work order files and formulas, ensuring accuracy and attention to detail
  • Pull and stock products from the sales floor or warehouse, ensuring timely and efficient restocking
  • Tint and mix products to customer specifications, maintaining high-quality standards
  • Stock shelves and set up displays, creating an attractive and inviting store environment
  • Clean store equipment, maintaining a clean and safe working environment
  • Load and unload delivery trucks, ensuring efficient and safe transportation
  • Assist in making deliveries, as needed, providing excellent customer service
  • Maintain in-stock and presentable condition assigned areas, ensuring a high level of customer satisfaction
  • Remain knowledgeable on products offered, discussing available options and features
  • Comply with inventory control procedures, ensuring accurate and efficient inventory management
  • Suggest ways to improve sales, providing valuable insights and recommendations

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

About The Sherwin-Williams Company:

The Sherwin-Williams Company is a leading manufacturer of paints, coatings, and related products. We are committed to providing exceptional customer service, innovative products, and a positive work environment.