Sales and Customer Service Representative
4 weeks ago
Overview:
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative at Massage Envy Maywood. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Key Responsibilities:
- Provide outstanding customer service and help clients feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Perks and Benefits:
- Competitive base pay plus bonuses and commissions ($9-$13/hour)
- Medical, Dental, and Vision plans with employer contribution
- Matching 401(k) after 12 months
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- 25% off all products
Requirements:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
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