National Service Manager

4 weeks ago


Tempe, Arizona, United States EST Companies Full time
Job OverviewAs a National Service Manager - Industrial Equipment Leader at EST Companies, you will be responsible for managing and providing leadership to a nationwide industrial equipment service department and customer service program. Your key responsibilities will include leading a team of regional field service supervisors in the execution of installation, maintenance, and repair needs for existing and new customers. You will also be responsible for increasing the effectiveness and efficiency of service department operations through improvements to each function as well as coordination and communication between functions, resulting in an exceptional customer experience. Frequent travel to various service regions will be required to actively manage regional supervisors and ensure operational excellence.

Key Responsibilities
  • Manage and lead a team of regional field service supervisors in the execution of installation, maintenance, and repair needs for existing and new customers.
  • Develop and implement strategies to increase the effectiveness and efficiency of service department operations.
  • Coordinate and communicate between functions to ensure seamless execution of service department operations.
  • Travel frequently to various service regions to actively manage regional supervisors and ensure operational excellence.
Requirements
  • 3+ years of proven leadership experience managing and motivating a team of regional supervisors.
  • Problem-solving and decision-making skills to tackle challenges effectively.
  • Knowledge and background in troubleshooting mechanical, electrical, plumbing, and electronic systems a plus.
  • Ability to utilize and leverage current tools and ever-changing technologies that support field service operations.
What We Offer
  • Competitive pay and bonus opportunities.
  • 401k plan with 100% company match up to 4% with immediate vesting.
  • 11 paid holidays.
  • Sick and vacation pay.
  • Medical, dental, and vision insurance.
  • Health savings account (HSA).
  • Life insurance and AD&D.
  • Short-term disability.
  • Tuition reimbursement.


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