IT Service Manager
3 hours ago
We are seeking a highly skilled IT Service Manager to join our team at K2 Staffing, LLC. The ideal candidate will have a strong background in technology and excellent communication skills to effectively manage projects and provide exceptional customer service.
Key Responsibilities- Manage projects from start to finish, ensuring timely delivery and high-quality results.
- Collaborate with sales teams to provide pre- and post-sales support, including discovery meetings, site visits, proposals, and presentations.
- Assist in deploying and managing Windows Servers and Active Directory, designing Local Area Networks, implementing and monitoring network security, and optimizing and maintaining network software and hardware.
- Build and deploy file servers and cloud computing solutions, configure and deploy VOIP solutions, and perform network infrastructure troubleshooting.
- Manage Microsoft Exchange Server, telephone solutions, and monitor alert systems to take appropriate action.
- Receive escalated service requests, perform new user onboarding, and possess strong organizational and time-management skills.
- Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
- Previous managerial experience is a must.
- 3 years of experience in a client-facing environment, such as sales engineering.
- Excellent verbal and written communication skills and the ability to work with clients at a business level.
- Possesses strong organizational and time-management skills, experience writing proposals for and implementation of technical solutions, and results-oriented, self-motivated, energetic, professional, reliable, and a team player.
- Strong understanding of technology and business productivity systems, experience with RMM (remote monitoring and management) tools, and working knowledge of PSA (ticketing) tools.
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
- CCNA or CCIE-Cisco certifications.
K2 Staffing, LLC offers a challenging work environment, career opportunities, a pleasant work environment, and ongoing training.
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