IT Service Manager

1 month ago

Tempe, Arizona, United States K2 Staffing Full time
Job SummaryOur client, a leading IT Solutions Company, is seeking a skilled IT Service Manager to join their team in Tempe, AZ. As a key member of the team, you will be responsible for managing projects from start to finish, providing pre- and post-sales support, and working closely with sales to deliver exceptional client experiences.

Key Responsibilities
  • Manage projects from initiation to completion, ensuring timely delivery and high-quality results.
  • Collaborate with sales teams to provide technical support, including discovery meetings, site visits, proposals, and presentations.
  • Assist in deploying and managing Windows Servers and Active Directory, designing Local Area Networks, implementing and monitoring network security, and optimizing and maintaining network software and hardware.
  • Build and deploy file servers and cloud computing solutions, configure and deploy VOIP solutions, and perform network infrastructure troubleshooting.
  • Manage Microsoft Exchange Server, telephone solutions, and monitor alert systems to take appropriate action.
  • Utilize event logs to affect repairs and receive escalated service requests requiring enhanced responses.
  • Onboard new users and ensure seamless integration into the team.
Requirements
  • Minimum 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations, Exchange server, and Active Directory.
  • Previous managerial experience is a must, with a strong track record of delivering results in a client-facing environment.
  • Excellent verbal and written communication skills, with the ability to work with clients at a business level to understand their current and historic issues.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
  • Experience writing proposals for and implementing technical solutions to fulfill business needs.
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
  • Strong understanding of technology and business productivity systems, with experience in RMM and PSA tools a plus.
  • Ability to problem-solve at a high level, with extraordinary customer service skills, strong multi-tasking, and organizational skills.
  • Sales training experience is a plus, and having worked in an MSP environment is a major advantage.
Ideal Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA or MCSE certifications, with a strong understanding of Microsoft technologies.
  • CCNA or CCIE-Cisco certifications, with a strong understanding of Cisco technologies.

Our client offers a challenging work environment, career opportunities, ongoing training, and a pleasant work atmosphere.

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