Guest Services Coordinator

2 weeks ago

Bellevue, Washington, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Allocate accommodations based on guest preferences and requests whenever feasible. Prepare key packets and pre-register designated guests. Organize and manage check-in/pre-registration processes for incoming groups. Monitor and accommodate requests for room or check-out modifications when possible; communicate updates to relevant personnel. Confirm bookings and cancellations. Review out-of-order rooms on a daily basis. Ensure pricing aligns with market codes and document any exceptions. Verify and adjust billing for guests. Maintain guest documentation and paperwork. Facilitate all guest check-ins and check-outs. Activate room keys and secure valid payments. Identify any over-commitments and perform duplicate reservation checks; block rooms as necessary. Generate daily reports. Follow up with guests to ensure their needs or concerns have been addressed satisfactorily. Accurately receive, record, and relay messages.


Adhere to all company policies and procedures; ensure that uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; safeguard company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate with others using clear and professional language; prepare and review written documents accurately; answer telephones with appropriate etiquette.

Collaborate with other departments and coordinate tasks. Serve as a departmental role model. Foster and maintain positive working relationships with colleagues; support the team in achieving common objectives. Comply with quality assurance standards. Stand, sit, or walk for extended periods. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
Less than 1-year related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

The pay range for this position is $26.75 to $26.75 per hour.

This position includes coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Employees will accrue hours for every hour worked to be used toward PTO/Vacation/Holiday/Sick.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To fulfill the brand mission of becoming the leading wellness brand in hospitality, we require passionate and engaged associates to bring the brand's unique programming to life.

We encourage our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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