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Event Coordination Manager

2 months ago

Bellevue, Washington, United States Embassy Suites Seattle Bellevue Full time

Company Overview:
Embassy Suites Seattle Bellevue is a leader in the hospitality industry, known for delivering exceptional service and creating memorable experiences for our guests.

Position Summary:
The Conference Services Manager plays a crucial role in the seamless execution of group events. This position is responsible for overseeing and managing all aspects of assigned group business after it has been handed over by the sales team. The manager ensures that events are conducted smoothly and financially sound, while upholding high standards of service and product quality.

Key Responsibilities:

  • Maintain and nurture existing client relationships to secure future business opportunities.
  • Promptly address inquiries from Meeting Planners to ensure a responsive service.
  • Collaborate with various departments to anticipate event requirements through regular meetings and ongoing communication.
  • Engage with external planners and vendors to coordinate event logistics.
  • Ensure pricing accuracy and develop premium menu options for clients.
  • Prepare and manage rooming lists and VIP arrangements.
  • Oversee the Sales Inventory management system to optimize revenue potential.
  • Be present on-site during events to support staff and address any issues that arise.
  • Respond to guest feedback and complaints in a timely and professional manner.
  • Keep management informed of any significant issues or concerns.
  • Work closely with Food & Beverage managers to address any operational challenges.
  • Prepare and submit necessary reports promptly.
  • Understand meeting room configurations and capabilities.
  • Possess comprehensive knowledge of all hotel operational departments.
  • Participate in training initiatives to enhance team performance.
  • Plan and execute special events in collaboration with Catering Sales Managers.
  • Utilize feedback from evaluations to enhance service quality.
  • Implement the Highgate Hotel Enrichment philosophy of service.
  • Encourage team participation in monthly meetings.
  • Focus on improving Guest Service and audit scores.
  • Conduct meetings in accordance with established standards.

Qualifications:

  • A minimum of 3 years of progressive experience in the hospitality sector or a related field; or a 2-year college degree with at least 1 year of relevant experience.
  • Proficiency in Windows and company-approved software applications.
  • Knowledge of food and beverage preparation techniques, health regulations, and liquor laws.
  • Ability to work flexible hours, including extended shifts as needed.
  • Physical capability to lift and move objects as required.
  • Maintain a friendly and approachable demeanor at all times.
  • Strong verbal and written communication skills, with the ability to engage effectively with all levels of staff and guests.
  • Proficient in multitasking and prioritizing tasks to meet deadlines.
  • Commitment to high standards of personal appearance and grooming.
  • Adhere to hotel standards and regulations to promote safe and efficient operations.
  • Demonstrate problem-solving skills and the ability to handle complex information.
  • Maintain confidentiality of sensitive information.
  • Perform additional duties as assigned by management.

Compensation: Competitive salary based on experience.