Guest Services Attendant

1 week ago

Bellevue, Washington, United States Kemper Development Co Full time
Job Overview

KEY RESPONSIBILITIES AND ESSENTIAL QUALITIES

Individuals in this role perform administrative functions as a Guest Services Attendant, catering to the needs of residents within the KDC portfolio. The nature of the work may vary but is generally guided by company policies as outlined in the Employee Policy Manual, along with applicable regulations and operational procedures. Performance evaluations are conducted regularly by the Manager.

The Guest Services Attendant is expected to operate with a significant degree of autonomy and initiative in the execution of daily responsibilities, consistently showcasing and maintaining expertise in all customer service-related tasks. This role requires exceptional customer service abilities, the capacity to manage multiple tasks, respond with appropriate urgency to situations, and exhibit excellent communication and problem-solving skills, while taking ownership of all work aspects. Regular assessments of knowledge and skill demonstrations will be conducted.

The Guest Services Attendant must embody the following essential qualities while representing KDC:

  • KDC and Two Lincoln Tower Brand Representation
  • KDC Best Practices
  • Luxury Customer Service
  • Integrity
  • Honesty
  • Team Collaboration
  • Strategic Insight
  • Problem-Solving Skills
  • Vision for Company Objectives
  • Dependability
  • Insightfulness
  • Respect for Diverse Perspectives
  • Decisiveness
  • Loyalty

ESSENTIAL KNOWLEDGE, ABILITIES, AND SKILLS

The Guest Services Attendant must demonstrate and uphold the following abilities and skills as a fundamental requirement of the position:

  • Proven capability to thrive in a dynamic and fast-paced environment.
  • Ability to accept guidance from colleagues.
  • Self-driven to achieve tasks and objectives, exhibiting a strong sense of accountability.
  • Demonstrated ability to provide exceptional service to a diverse clientele.
  • Reliability, diligence, dedication, resourcefulness, and meticulous attention to detail.
  • Strong verbal and written communication skills in English.
  • Ability to comprehend, retain, and execute both written and verbal instructions.
  • Capacity to exercise prompt and accurate judgment, particularly in emergency scenarios, while maintaining confidentiality.
  • Ability to effectively prioritize numerous requests and incoming information, ensuring appropriate responses and urgency are assigned to each.
  • Ability to work independently and collaboratively within a team.
  • Receptiveness to feedback, quick learning ability, self-motivation, and proactive communication.
  • Exhibits integrity, positivity, professionalism, and composure consistently in all situations.
  • Thorough knowledge of the layout of all properties and entities within the Bellevue Collection.
  • Proficient in Microsoft Office (Word and Excel) and Outlook.
  • Willingness to work weekends, holidays, and evenings as required.

PRIMARY FUNCTIONS AND DUTIES

Within designated areas of responsibility, this position entails the following duties. Additional tasks may be assigned as necessary:

  • Greet and acknowledge every resident and guest warmly, maintaining eye contact and offering a friendly verbal welcome, using names when feasible.
  • Assist residents, guests, and prospective residents by anticipating needs, fulfilling requests, and surpassing expectations.
  • Deliver packages, dry cleaning, luggage, groceries, prepared meals, and other items to residents' homes.
  • Anticipate required services by asking questions to better understand needs and by observing preferences, acting on them whenever possible.
  • Conduct thorough and ongoing inspections of common areas to ensure they are well-stocked, clean, and in optimal condition. Report any irregularities or issues to a supervisor.
  • Actively listen and respond positively to inquiries, concerns, and requests to resolve issues, delight residents, and build trust.
  • Communicate with residents, guests, and colleagues using clear, appropriate, and professional language.
  • Perform property walks to ensure the community is safe and clean.
  • Handle sensitive matters involving employees, residents, and guests with tact, respect, diplomacy, and confidentiality.
  • Support all colleagues and treat them with dignity and respect.
  • Assist in investigating and resolving resident issues and complaints.
  • Fill in for various roles (e.g., concierge, doorman) as needed during breaks, peak activity periods, and/or during vacation/sick days.
  • Receive goods/deliveries from vendors and ensure they reach the appropriate party.
  • Assist with special projects as required.

PHYSICAL DEMANDS

This position typically involves the following physical demands:

  • Primary functions require sufficient physical ability to work in an office environment and operate office equipment, involving extensive keyboarding and manual dexterity. Continuous standing or sitting, along with upward and downward neck flexion, side-to-side neck turning, and reaching with hands and arms; light to moderate finger pressure and tactile sensitivity sufficient to accurately manipulate keyboard, equipment controls, and office equipment; and pinch grasp to manipulate writing instruments. Frequent lifting of standard supplies and materials, such as maps, binders, clipboards, portable radios, and package deliveries up to 100 lbs., along with reaching and stretching followed by standing from a seated position and walking short to long distances as necessary. Occasional kneeling, bending, and squatting; lifting and carrying objects weighing 11-25 lbs. and pushing and pulling objects weighing up to 50 lbs.
  • Ability to see within the normal visual range, including color, depth perception, and the ability to adjust focus, with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Ability to see, read, and comprehend written information and instructions in all forms, including handwritten, hard copy, or electronic communication formats.
  • Ability to hear, understand, and respond to verbal information in person or by phone. Hearing capability must be within the normal audio range with or without correction to fulfill the requirements of this position.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS

Minimum high school diploma or GED is required. An AA Degree or equivalent experience is preferred.

A minimum of one year of experience in customer service/hospitality is required; hotel concierge experience is preferred.

Candidates will be required to pass a background check, including a credit report and drug screening.

This job description does not establish any contractual rights. Kemper Development Company (KDC) and the employee retain the right to terminate the employment relationship at any time without cause or notice. This at-will employment relationship cannot be altered except by a written agreement executed by the employee and the President of Kemper Development Company. This policy will be strictly enforced for the benefit of both the employee and KDC.

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