Guest Experience Associate
1 week ago
About KIDS EMPIRE
We are a rapidly expanding children's indoor playground facility with exciting growth opportunities. With 43 locations across 11 states and growing, we strive to create unforgettable experiences for families.
Guest Experience AssociateAs a Guest Experience Associate at KIDS EMPIRE, you will be the first point of contact for our valued guests. Your primary responsibility is to ensure their satisfaction by providing exceptional customer service and creating a welcoming and enjoyable atmosphere.
Responsibilities:- Warmly greet guests upon arrival, making them feel comfortable and valued.
- Manage the check-in process efficiently, ensuring all necessary waivers are completed.
- Handle cash and credit card transactions accurately and professionally.
- Maintain a well-stocked inventory of drinks, snacks, and ice cream, keeping shelves organized and appealing.
- Actively monitor the play areas to ensure safety guidelines are followed and address any concerns promptly.
- Keep restrooms and common areas clean and sanitized throughout the day.
- Assist with family events, ensuring smooth operations and a positive experience for all attendees.
- Ability to work weekends and holidays as required.
- A genuine enthusiasm for interacting with children and creating a fun environment.
- Excellent communication and interpersonal skills.
- Proven customer service experience, including conflict resolution abilities.
- Basic reading and writing proficiency in English.
- Ability to stand, walk, bend, and twist for extended periods.
- Capacity to lift up to 25 pounds.
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