Customer Support Specialist

2 weeks ago

Tulsa, Oklahoma, United States Lufthansa Full time
Shape Exceptional Service

Craft tailored work-scopes to elevate customer experience and drive service excellence.

Key Responsibilities
  • Provide technical advice for customer service
  • Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
  • Monitor and assess the operating behavior and results (technical and operational) of engines, modules, components, and individual parts
  • Cooperate with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines, and customers in a supportive capacity
  • Create "Released by" certificate as design engineer for the transferred CRAS motor sample
  • Track and investigate complaints and faults and authorize appropriate remedial action, including limit overruns
  • Define quality assurance measures for the overhaul and maintenance process
Requirements
  • High school diploma/GED required
  • College/bachelor's degree in engineering, preferably in the field of aircraft or engine construction required
  • At least 3-5 years of experience in engineering on commercial aircraft engine types desirable
  • Fluency in English language required
  • German and other languages desirable
  • MS Office as user
  • Excellent analytical skills
  • Excellent cost consciousness
  • Excellent detail-oriented
  • Excellent communication skills
  • Excellent problem-solving
  • Excellent safety and security
  • Excellent customer service
  • Willingness to travel
  • Must possess a valid driver's license
  • Shift work/overtime
  • Constant time pressure
  • High stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess a permit to work in the U.S.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group.

As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide.

Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe.

As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.

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