Customer Support Specialist

7 days ago


Tulsa, Oklahoma, United States rubiko Full time
Customer Support Agent Job Description

We are seeking a highly skilled and motivated Customer Support Agent to join our team at Rubiko. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients in the iGaming industry.

Key Responsibilities:
  • Communicate with customers via email and live chat to resolve their queries and issues.
  • Provide support on gaming, financial, technical, and other related issues.
  • Guide customers through our website and mobile app, assisting them in using our services and products.
  • Work collaboratively with other team members to achieve high performance and quality work standards.
  • Report internally to team leads and business partners on customer cases and market status.
Requirements:
  • Previous experience in customer support is an advantage.
  • IGaming knowledge is not mandatory, but our in-house learning academy can provide the necessary training.
  • Native Finnish language skills, both verbal and written, are mandatory.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and navigate multiple online platforms.
  • Adaptability to work on shifts and weekends.
Benefits:
  • Remote work and allowance.
  • E-Learning professional development program.
  • Sports memberships.
  • Competitive fixed salary, commissions, and bonuses.
  • Assistance with obtaining NIE and SS number for relocating to Spain.


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