Customer Support Specialist

2 days ago


Tulsa, Oklahoma, United States Lufthansa Full time
Shape Exceptional Service

Craft tailored work-scopes to elevate customer experience and drive service excellence.

Key Responsibilities
  • Provide technical advice for customer service
  • Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
  • Monitor and assess the operating behavior and results (technical and operational) of engines, modules, components, and individual parts
  • Cooperate with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines, and customers in a supportive capacity
  • Create "Released by" certificate as design engineer for the transferred CRAS motor sample
  • Track and investigate complaints and faults and authorize appropriate remedial action, including limit overruns
  • Define quality assurance measures for the overhaul and maintenance process
Requirements
  • High school diploma/GED required
  • College/bachelor's degree in engineering, preferably in the field of aircraft or engine construction required
  • At least 3-5 years of experience in engineering on commercial aircraft engine types desirable
  • Fluency in English language required
  • German and other language desirable
  • MS Office as user
  • Excellent analytical skills
  • Excellent cost consciousness
  • Excellent detail-oriented
  • Excellent communication skills
  • Excellent problem-solving
  • Excellent safety and security
  • Excellent customer service
  • Willingness to travel
  • Must possess a valid driver's license
  • Shift work/overtime
  • Constant time pressure
  • High stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess permit to work in the U.S.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group.

As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide.

Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe.

As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.



  • Tulsa, Oklahoma, United States CPI Security Full time

    Customer Support Role OverviewWe are seeking a highly skilled and empathetic Customer Support Specialist to join our team at CPI Security. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving product challenges, and delivering a world-class experience.Key Responsibilities:Listen...


  • Tulsa, Oklahoma, United States Osage Casino Full time

    Position OverviewThe Customer Support Specialist plays a crucial role in delivering exceptional service by managing all incoming communications in a timely and professional manner. This position is vital for promoting the various offerings of Osage Casino, including its gaming and hospitality services.Key ResponsibilitiesRespond to all incoming inquiries...


  • Tulsa, Oklahoma, United States STERIS Full time

    Job Title: Customer Repair Support SpecialistSTERIS is seeking a highly skilled Customer Repair Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing onsite services to our customers, including analysis of repair trending, inventory management, and customer engagement.Key...


  • Tulsa, Oklahoma, United States ResourceOne Full time

    Position Overview:We are seeking dedicated individuals who aspire to make a positive impact in their communities. Our organization prides itself on fostering a supportive culture and a commitment to excellence through ongoing development. The Customer Support Specialist plays a crucial role in our operations, serving as the primary point of contact for many...


  • Tulsa, Oklahoma, United States NESCO Inc Full time

    Become a vital member of the NESCO Inc team as a Customer Support Specialist, where you will engage in a lively, multi-faceted business environment that encourages teamwork and personal development.Core Responsibilities:Deliver prompt and precise responses to service requests, ensuring client satisfaction and tranquility.Exhibit exceptional communication...


  • Tulsa, Oklahoma, United States STERIS Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Repair Support Specialist to join our team at STERIS. As a key member of our customer-facing team, you will be responsible for providing onsite support and education to our customers, ensuring that their medical devices are properly maintained and repaired.Key ResponsibilitiesInstrument...


  • Tulsa, Oklahoma, United States Ardent Health Full time

    Position OverviewThis role encompasses a variety of responsibilities aimed at enhancing patient experiences within the healthcare environment. The individual will be engaged in:Customer Interaction: Providing exceptional service to patients, addressing inquiries, and ensuring satisfaction.Insurance Verification: Conducting thorough checks to confirm patient...


  • Tulsa, Oklahoma, United States rubiko Full time

    Customer Support Agent Job DescriptionWe are seeking a highly skilled and motivated Customer Support Agent to join our team at Rubiko. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients in the iGaming industry.Key Responsibilities:Communicate with customers via email and live chat to resolve their...


  • Tulsa, Oklahoma, United States rubiko Full time

    We are seeking a highly skilled and motivated Finnish-speaking Customer Support Agent to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the iGaming industry.Key Responsibilities:• Communicate with customers via email and live chat to resolve their queries...


  • Tulsa, Oklahoma, United States rubiko Full time

    Job Summary:Rubiko is seeking a highly skilled and motivated Japanese Night Shift Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in the iGaming industry.Key Responsibilities:Provide customer support via live chat and other...


  • Tulsa, Oklahoma, United States Biolife Plasma Services Full time

    Exciting Opportunity at BioLife Plasma ServicesJob Overview:Become an integral part of a passionate team dedicated to enhancing patient care. Work for a company that prioritizes diversity and innovative practices.About the Role:Prepare to be motivated every day by the impactful work you will engage in. Your contributions will be crucial in the collection of...


  • Tulsa, Oklahoma, United States Check 'n Go Full time

    Client Support Specialist at Check 'n GoDeliver outstanding service to our valued clientsAccurately process financial applicationsManage cash transactions and deposits with precisionAt Check 'n Go, we prioritize establishing strong connections with our clients to fulfill their needs with the finest services we provide. As a Client Support Specialist, you...


  • Tulsa, Oklahoma, United States FMS Inc. Full time

    Position OverviewThis role necessitates 3-4 MONTHS OF ON-SITE TRAINING prior to the opportunity for remote work.**Potential to earn UNCAPPED MONTHLY COMMISSION**Training Schedule: Monday - Friday 8:30 AM - 5:00 PMLong-term Position Schedule: Monday - Friday: 9:00 AM - 6:00 PM One late shift weekly (Monday or Wednesday - TBD): 12:00 PM - 9:00 PM One Saturday...


  • Tulsa, Oklahoma, United States ResourceOne Full time

    Position Overview:We are seeking dedicated individuals who aspire to contribute positively to the communities in which we operate. Our organization prides itself on fostering a supportive culture and a commitment to excellence through ongoing development. The role of a Call Center Customer Service Representative is pivotal in our operations, serving as a key...

  • IT Support Specialist

    17 hours ago


    Tulsa, Oklahoma, United States University of Tulsa Full time

    Job DescriptionThe University of Tulsa's IT Client Services team is seeking a highly skilled and customer-focused IT Support Specialist to join our team. As a key member of our team, you will provide technical support for a variety of customers, including students, faculty, and staff.Key Responsibilities:Provide technical support for end-user systems,...


  • Tulsa, Oklahoma, United States ResourceOne Full time

    Position Overview:We are seeking dedicated individuals who aspire to make a positive impact in the communities we serve. Our organization fosters a supportive culture and emphasizes excellence through ongoing development. The Call Center Customer Service Representative plays a crucial role in our operations, serving as the primary point of contact for many...


  • Tulsa, Oklahoma, United States rubiko Full time

    Job SummaryRubiko is seeking a highly skilled Finnish-speaking Customer Support Agent to join our team in the iGaming industry. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via various communication channels.Key Responsibilities:Provide timely and effective customer support via email,...


  • Tulsa, Oklahoma, United States Airgas Full time

    Job SummaryAirgas, a leading industrial gases company, is seeking a highly skilled Branch Support Specialist to join our team in the Mid South Region. As a key member of our organization, you will be responsible for managing customer blanket purchase orders, ensuring accurate and timely updates, and providing exceptional customer service.Key...


  • Tulsa, Oklahoma, United States D-EDGE Hospitality Solutions Full time

    About the RoleThe Technical Support Specialist will be part of the D-EDGE Hospitality Solutions team, providing technical support to customers within the D-EDGE Suite of products. This role is responsible for attending to customer requests and issues via phone and Salesforce cases, creating and taking ownership of cases, investigating and solving customer...


  • Tulsa, Oklahoma, United States AlienVault Full time

    Position Overview:This role is pivotal in providing exceptional customer service at AlienVault. As a hybrid position, you will engage with customers both in our center and remotely, balancing your time effectively between the two environments.In this dynamic role, you will handle customer inquiries through various channels, including phone and virtual...