Surgical Customer Support Specialist

3 weeks ago

Tulsa, Oklahoma, United States STERIS Full time
Job Title:

Surgical Customer Support Specialist

Job Summary:

The Surgical Customer Support Specialist provides onsite services to customers within a market geography, including analysis of repair trending, inventory management, and customer engagement to reduce or limit the need/number of device and instrument repairs and ensure surgical assets are procedure-ready.

Key Responsibilities:
  • Reviews and performs basic analysis on repair trending data to identify customer-specific areas of improvement and recommends measurable goals in partnership with the customer.
  • Provides analysis of repair trending and solution delivery to assigned facilities to support cost savings/cost avoidance and compliance plans.
  • Leads proactive maintenance inspections (PMI) for service portfolio assets, including flexible endoscopes, rigid endoscopes, surgical devices, and other equipment.
  • Directs care and handling in-services for OR and SPD/CSS staff as needed.
  • Receives and sends out instruments/devices requiring repair and maintenance per contract requirements.
  • Tracks send/receive repair process to ensure efficient processes and follow-up.
  • Ensures instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
  • Conducts basic data analysis and implements daily operations of value-added activities that relate directly to service portfolio.
Requirements:
  • HS Diploma and minimum 4 years relevant experience, including minimum of one year of hospital (OR/SPD, Device Repair & Maintenance or related) or other relevant experience.
  • Basic understanding of medical instrumentation and device repair and maintenance strongly preferred.
  • Ability to work onsite with healthcare customers with some flexibility in work hours as needed, with occasional overnight travel as needed to meet customer and training requirements.
  • Strong professional verbal and written communication skills.
  • Demonstrated ability to learn and effectively translate knowledge to meet customer needs per contract and compliance requirements.
  • Ability to work in a matrix environment supporting customers and internal stakeholders, including other STERIS onsite team members assigned to customer accounts.
  • Proven collaboration and problem-solving skills.
  • Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel) and capable of learning additional software as required.
What We Offer:
  • Base salary plus bonus.
  • Car stipend and mileage reimbursement.
  • Business travel and related expenses paid via company credit card.
  • Cell phone stipend.
  • Excellent healthcare/dental/vision benefits.
  • 401(k) with a company match.
  • A robust training program.
  • Excellent opportunities for advancement.
About STERIS:

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

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