Customer Success Associate Tier 2

4 weeks ago


San Diego, California, United States PracticeTek Full time
About PracticeTek

PracticeTek is a leading healthcare technology company that provides innovative software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. Our mission is to empower clinicians and their teams to deliver better patient care through user-friendly technology.

Job Summary

We are seeking a highly skilled Customer Success Associate to join our team. As a key member of our Customer Success Department, you will be responsible for providing exceptional support to our customers, troubleshooting and resolving issues, and collaborating with our engineering team to improve our products.

Key Responsibilities
  • Field inbound customer support phone calls and emails
  • Diagnose and resolve customer issues
  • Research complex database and software logic issues
  • Test new software features and functionality
  • Document support issues and resolutions via web-based ticketing system
  • Assist with and participate in special projects and initiatives
  • Manage fast-paced work as part of a Customer Success team
  • Deliver excellent customer service and drive high levels of customer satisfaction
Requirements
  • Bachelor's Degree or equivalent experience in Information Technology, Computer Science, or related field
  • Strong working knowledge of Microsoft client and server operating systems (Windows 10 / Server 2012/2016/2019)
  • Strong analytical and problem-solving skills
  • Excellent communication skills and ability to interact with a wide range of audiences
  • Ability to work, troubleshoot, and research solutions independently
  • Teachability and desire to learn and become an expert on new systems, software, and procedures
Preferred Qualifications
  • Experience in software support
  • Experience using outpatient health software
  • Experience supporting the outpatient health software industry
  • Experience with Microsoft SQL Server, TSQL, and ability to run simple SQL queries
  • Exposure to Microsoft Internet Information Services (IIS) webserver
  • Familiarity working with web-based systems and components written in ASP.net, HTML, and JavaScript
What We Offer

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.



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