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Customer Success Leader
1 month ago
We are seeking a seasoned Customer Success Leader to join our team at Insight Global. This is a unique opportunity to lead our customer success efforts and drive growth in the life sciences industry.
About the Role
This is a leadership position that requires a strong understanding of customer success principles and a proven track record of driving growth and retention. The ideal candidate will have experience managing customer success teams and developing strategies to improve customer satisfaction and retention.
Key Responsibilities
* Develop and execute customer success strategies to drive growth and retention
* Manage a team of customer success managers to ensure successful onboarding and ongoing support of customers
* Collaborate with cross-functional teams to identify and address customer needs and pain points
* Analyze customer data to identify trends and opportunities for growth
Requirements
* 7+ years of experience in customer success, with a focus on leadership and strategy
* 2+ years of experience managing customer success teams
* Strong understanding of customer success principles and methodologies
* Excellent communication and leadership skills
What We Offer
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401k retirement plan with employer matching
* Paid time off and sick leave
How to Apply
If you are a motivated and experienced customer success leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
