Customer Success Manager

4 weeks ago

San Francisco, California, United States Vanta Full time

About the Role:

As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of each customer, ultimately contributing to our goal of securing the internet and protecting consumer data.

Key Responsibilities:

  • Lead a high-performing customer success team to achieve customer health metrics, measured by product ROI, value realization, engagement, and NPS.
  • Influence strategy and design of the post-sales functions, including implementation, adoption, customer outcomes, and customer success.
  • Be accountable for metrics, including revenue retention, customer engagement, and expansion pipeline.
  • Partner with cross-functional teams, including revenue operations, product, marketing, sales, recruiting, and more.
  • Report to the Director of Customer Success at Vanta to manage a fast-growing team and functional unit.

Requirements:
  • 3+ years of customer-facing experience, including at least 2 years of customer-facing team leadership experience.
  • Previous experience running Customer Success teams that served 1000+ customers and experience in growing these teams from 10+ members & beyond.
  • A demonstrated track record of building high-performing teams, including managing team leads and managers.
  • Experience at a fast-growing B2B SaaS company.
  • Deep curiosity of emerging technologies and an enthusiasm for cybersecurity.
  • A passion for leading, coaching, and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability.
  • Possess clear and thoughtful communication skills, with strong critical thinking ability.
  • Be highly empathetic to customers, with a proven track record of establishing long-term customer relationships.
  • Have stellar problem-solving skills, and an enthusiasm for making a large impact early on at a start-up.

What We Offer:
  • Industry-competitive compensation.
  • 100% covered medical, dental, and vision benefits with dependents coverage.
  • 16 weeks fully-paid parental leave for all new parents.
  • Health & wellness and remote workplace stipends.
  • 401(k) matching.
  • Flexible work hours and location.
  • Open PTO policy.
  • 9 paid holidays in the US.
  • Offices in SF, NYC, Dublin, and Sydney.

About Vanta:

Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on Vanta to build, maintain, and demonstrate their trust—all in a way that's real-time and transparent.

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