Customer Success Representative

4 weeks ago

San Diego, California, United States Argen Corporation Full time

h3Job Description/h3pAt Argen Corporation, we're seeking a highly skilled Customer Success Representative to join our team. As a key member of our sales and customer service team, you will be responsible for retaining customers purchasing our products and services while delivering exceptional customer service./ppThis role works in unison with our outside sales team to support customer needs throughout sales and fulfillment processes. Your primary goal will be to manage customer retention through incoming and outgoing calls, upsell existing accounts on our products, and ensure all accounts are actively purchasing our products./ppKey Responsibilities:/pulliManage customer retention through incoming and outgoing calls/liliUpsell existing accounts on our products/liliEnsure all accounts are actively purchasing our products/liliLog and triage inbound account inquiries and follow processes to ensure all issues are resolved/liliDocument all account interactions within our CRM and ERP systems/liliParticipate in quarterly sales initiatives to maintain KPIs/liliCommunicate effectively with the outside sales team to keep them apprised of all interactions with their accounts/liliCommunicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations/liliProvide feedback to business development on additional products that may be beneficial to add to our product suite/liliProvide feedback on our website to improve usability and customer adoption and retention/liliDevelop and evolve existing processes to improve the onboarding process and general purchasing procedures/li/ulpRequirements:/pulliExcellent interpersonal skills/liliFast learner with technical aptitude and high attention to detail/liliAble to multi-task effectively and efficiently/liliAble to meet tight deadlines in a fast-paced team environment/liliAbility to prioritize, stay organized and focused/liliCan deliver a customer-focused service to internal and external customers/liliAble to work collaboratively on a team, but can also work autonomously/liliOutgoing, friendly, enthusiastic, professional, self-motivated and positive/liliAbility to work under pressure & demonstrate a can-do attitude/liliExperience interacting with customers, 1+ years preferred/liliBachelor's degree from an accredited four-year college or university preferred/liliStrong written and verbal communication skills, face-to-face and over the phone/liliExtensive experience with online e-commerce platforms preferred/liliDelivery and solution-focused attitude/liliTechnical aptitude and analytical propensity/liliExperience working with CRMs (Salesforce) and ERPs (QAD)/liliKnowledge of cGMP regulations ISO 13485, 21CFR Part 820, CMDR SOR/98-282, 93/42/EEC, RDC, MHLW MO 169 and TG(MD)R Sch3 preferred/li/ulpOur Awesome Benefits/ppAt Argen Corporation, we're committed to ensuring the welfare of our employees and providing an amazing benefit package that includes:/pulliHealth Plans/liliDental Plans/liliVision Plan/lili401k with Employer Match/liliPaid Time Off and Paid Holidays/liliEmployee Events/liliWellness Programs/liliDiscounts for home, travel, entertainment, relaxation that includes Mobile phone service, Technology, Airline and Hotel, Theater/Theme Park tickets, Restaurants and so much more/li/ulpEOE/M/F/Vet/Disabled VEVRAA Federal Contractor

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