Front Desk Associate
5 days ago
**Job Summary**
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Lafrance Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
**Key Responsibilities:**
- Maintain a warm and welcoming demeanor when greeting and interacting with guests.
- Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
- Answer the telephone in a professional manner and make reservations in a timely and efficient manner.
- Provide guests with information about hotel amenities and services.
- Handle guest complaints and concerns in a professional and courteous manner.
**Requirements:**
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a flexible schedule, including weekends and holidays.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
**What We Offer:**
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and growing company.
- Professional development and training opportunities.
- A fun and supportive work environment.
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