Assistant General Manager TownePlace Suites

7 days ago


Westport, Connecticut, United States Lafrance Hospitality Full time

Job Title: Assistant General Manager TownePlace Suites

Company: Lafrance Hospitality

Job Type: Full-time

Location: Westport, MA

Job Description:

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Lafrance Hospitality. As a key member of our hotel operations team, you will be responsible for assisting the General Manager in leading the hospitality team in all aspects of operating the hotel.

Responsibilities:

  • Manage all Front Office operations, including guest service and registration, room availability, and guest service standards.
  • Monitor and develop team member performance, including supervision, scheduling, counseling, and evaluations.
  • Monitor and assess service and satisfaction trends, and make improvements accordingly.
  • Ensure compliance with Marriott and Lafrance standards.
  • Meet and greet guests, respond to guest inquiries, and resolve guest concerns in a timely and friendly manner.
  • Responsible for managing the housekeeping/laundry department and some housekeeping responsibilities.

Requirements:

  • Prior brand hotel experience is strongly preferred.
  • Minimum 2-3 years of hotel Front Desk experience.
  • Detail-oriented with emphasis on building guest relationships.
  • Must be available to work a flexible schedule, including days, nights, weekends, and holidays.

Benefits:

  • Full-time, eligible for paid time off benefits, health and dental benefits, and 401K.
  • Travel benefits offered.


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