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Guest Services

2 months ago

Westport, United States Lafrance Hospitality Full time

We want you to join our team at the TownePlace Suites by Marriott, Westport as a part time Front Desk Attendant

At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff.

If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the TownePlace Suites. This is an exciting opportunity if you are interested in developing your professional skills.

Refer a friend once you join and earn up to $500

Pay: $15 $16 Per Hour

Shift: Part time

Schedule: AM and PM, must have weekend availability

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk

Requirements

  • Customer Service Experience
  • Hotel Marriott Experience is a plus but NOT required
  • Attention to detail
  • Reliability
  • Able to work alone and as a team

Benefits

  • 401K Matching
  • Brand Wide Travel Discounts
  • Company Wide Travel Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training