Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Analyst to join our team at Insight Global. As a Technical Support Analyst, you will be responsible for providing exceptional support to our clients using the LearnNow learning management system.
Key Responsibilities:- Resolve system issues and provide technical support to end-users via web portal and chat functions.
- Partner with internal teams to escalate issues and collaborate with 3rd party vendors for configuration-related items.
- Utilize knowledge base and training materials to troubleshoot and resolve technical issues.
- 1-2 years of experience in service desk or technical support.
- Application support experience.
- Experience with ticketing systems (ServiceNow).
- Incident management and triage experience.
- A+ certification.
- LMS experience (LearnNow).
We are an equal opportunity employer committed to creating diverse and inclusive environments where everyone can bring their full, authentic selves to work. If you need assistance or a reasonable accommodation during the application or recruiting process, please contact HR@insightglobal.com.
For more information about our Workforce Privacy Policy, please visit https://insightglobal.com/workforce-privacy-policy/.
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