Family Support Specialist
2 weeks ago
Our associates honor lives while being celebrated themselves. Explore the potential of becoming part of a respected organization.
Key Responsibilities
Client Engagement
Responsible for assisting families in making immediate cemetery arrangements and promoting pre-need services.
Lead Generation
- Dedicate a minimum of 1-2 hours daily to prospecting.
- Acquire referrals from families previously served.
- Build and nurture community and civic relationships.
- Present information to families served and referred.
- Track and maintain activity levels to ensure productivity.
Relationship Building
- Respond to client inquiries with respect, sensitivity, and professionalism.
- Connect with families through active listening and honest communication.
- Understand each family's unique needs and provide tailored solutions.
- Maintain contact with families to ensure their satisfaction.
- Prepare for appointments with attention to detail and professionalism.
- Address all customer issues and requests promptly.
- Establish trust-based relationships to encourage referrals.
- Educate families on the benefits of pre-planning to protect their loved ones.
Collaboration
- Serve as a continuous link from immediate services to future planning.
- Work closely with funeral directors and other staff to deliver seamless service.
- Review past services and family interactions to support current needs.
- Share family concerns with the broader team.
Qualifications
Education
- High school diploma or equivalent required.
- 1-2 years of college or equivalent experience preferred.
Experience
- 1-2 years in customer service or sales preferred.
Licenses
- Valid driver's license with a good driving record.
- Insurance license if mandated by state law.
Skills and Abilities
- Must pass internal presentation certification within 30 days of hire.
- Flexibility to work evenings and weekends as needed.
- Ability to drive frequently and work extended hours when necessary.
- Empathy and respect in treating others.
- Proficiency in computer usage and software.
- Strong customer service skills.
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