Family Support Specialist

2 weeks ago


Fairview Heights, Illinois, United States Lakeview Memorial Gardens and Funeral Home Full time
Position Overview
Our associates honor lives while being celebrated themselves. Explore the potential of becoming part of a respected organization.

Key Responsibilities

Client Engagement
Responsible for assisting families in making immediate cemetery arrangements and promoting pre-need services.

Lead Generation
- Dedicate a minimum of 1-2 hours daily to prospecting.
- Acquire referrals from families previously served.
- Build and nurture community and civic relationships.
- Present information to families served and referred.
- Track and maintain activity levels to ensure productivity.

Relationship Building
- Respond to client inquiries with respect, sensitivity, and professionalism.
- Connect with families through active listening and honest communication.
- Understand each family's unique needs and provide tailored solutions.
- Maintain contact with families to ensure their satisfaction.
- Prepare for appointments with attention to detail and professionalism.
- Address all customer issues and requests promptly.
- Establish trust-based relationships to encourage referrals.
- Educate families on the benefits of pre-planning to protect their loved ones.

Collaboration
- Serve as a continuous link from immediate services to future planning.
- Work closely with funeral directors and other staff to deliver seamless service.
- Review past services and family interactions to support current needs.
- Share family concerns with the broader team.

Qualifications
Education
- High school diploma or equivalent required.
- 1-2 years of college or equivalent experience preferred.

Experience
- 1-2 years in customer service or sales preferred.

Licenses
- Valid driver's license with a good driving record.
- Insurance license if mandated by state law.

Skills and Abilities
- Must pass internal presentation certification within 30 days of hire.
- Flexibility to work evenings and weekends as needed.
- Ability to drive frequently and work extended hours when necessary.
- Empathy and respect in treating others.
- Proficiency in computer usage and software.
- Strong customer service skills.

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