Service Center Representative

2 weeks ago


Port Saint Lucie, Florida, United States Hollister Incorporated Full time

Hollister Incorporated is a prominent provider in the healthcare sector, specializing in innovative medical solutions. Our commitment to quality and customer satisfaction sets us apart in the industry.

Location: Remote
Department: Customer Service

Work Hours: 11:30am-8pm EST

Role Overview:

We are looking for a motivated and service-oriented individual to join our dynamic team as a Customer Service Representative. In this essential role, you will contribute to our mission by ensuring that our clients receive exceptional support and assistance. Your ability to empathize and communicate effectively will be vital in helping our customers navigate their needs.

Key Responsibilities:

  • Manage incoming and outgoing communications through calls and emails with professionalism.
  • Provide accurate information regarding our products, services, and relevant healthcare policies.
  • Resolve customer inquiries and issues promptly and effectively.
Effective Communication:
  • Engage with customers empathetically to understand their requirements.
  • Deliver clear and concise information regarding our offerings and processes.
  • Maintain thorough documentation of all customer interactions.
Product Knowledge:
  • Stay updated on our product lines and service offerings.
  • Enhance your understanding of industry trends and customer service best practices.
Quality Assurance:
  • Follow established quality standards in all customer interactions.
  • Participate in ongoing training to improve skills and knowledge.
Qualifications:
  • High school diploma or equivalent is required.
  • Ability to pass a background check.
  • Basic computer skills; familiarity with healthcare software is a plus.
Preferred Experience:
  • 2+ years in a customer service or call center role.
  • Experience in the healthcare or medical supply industry.
  • Knowledge of insurance policies and regulations.
Benefits:
  • Comprehensive Medical, Dental, and Vision Insurance Plans
  • 401k Retirement Plan
  • Paid Time Off and Holidays
  • Employee Assistance Program
  • Employee Discounts
Equal Opportunity Employer:

Hollister Incorporated is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Accessibility Statement:

Hollister Incorporated strives to ensure accessibility for all users. If you require assistance with the application process, please reach out to our HR Department for support.

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