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Healthcare Customer Service Representative

2 months ago

Port Saint Lucie, Florida, United States Cleveland Clinic Full time

Exciting Opportunity at Cleveland Clinic's St. Lucie West Medical Center

Become part of a vibrant and committed workforce at Cleveland Clinic, a prestigious healthcare institution recognized for its commitment to quality care. Engage with a community of dedicated professionals who prioritize patient-centered service.

  • Deliver proactive and thorough assistance to patients and visitors
  • Efficiently handle patient inquiries, including appointment scheduling and registration
  • Create welcoming first impressions and ensure outstanding patient interactions
  • Pathways for career advancement into positions such as Administrative Coordinator
  • Experience a collaborative work atmosphere focused on teamwork and professional growth

What We Provide:

  • Opportunities for continuous learning and development
  • Comprehensive benefits that support your overall well-being
  • A rewarding career with a globally esteemed organization

Core Responsibilities:

Effectively address patient concerns utilizing the established HEART Model. Provide exceptional service and manage patient requirements proficiently.

Assist with billing processes while maintaining confidentiality of patient information.

  • Conduct point of service tasks
  • Facilitate the use of front-end technology for both caregivers and patients
  • Work collaboratively with clinical personnel and comply with regulatory policies

Qualifications:

  • High School Diploma or GED
  • At least two years of relevant experience
  • Strong communication and organizational abilities

Preferred Skills:

  • Experience in customer service and conflict resolution
  • Capability to adapt to new procedures and technologies
  • Strong critical thinking and problem-solving skills

Physical Requirements:

  • Ability to operate office equipment with sufficient dexterity
  • Capacity to thrive in a fast-paced environment and lift up to 25 pounds
  • Good visual acuity and ability to stand or sit for extended periods

Explore Your Future with Us

Advance your career with Cleveland Clinic. Become part of a dedicated family of caregivers committed to delivering exceptional care and support for both patients and staff.