Customer Service Representative
2 weeks ago
We are a professional cannabis dispensary with a national reputation for excellence, seeking a professional and efficient Customer Care Consultant/Driver to serve East Bay customers and neighborhoods.
Job SummaryWe are looking for a skilled and customer-focused individual to join our team as a Customer Care Consultant/Driver. As a key member of our delivery team, you will be responsible for executing high-level customer service and compassionate care outside our dispensary walls.
Key Responsibilities- Provide excellent customer service and communicate professionally with team members and retail managers
- Drive and deliver products from The Apothecarium to customers in our delivery territory
- Obey all local, state, and federal traffic and driving laws
- Process, package, and label orders in preparation for delivery
- Maintain delivery manifests and required Bureau of Cannabis Control documentation
- Facilitate communication to our delivery members via iOS devices
- Route and dispatch Customer Care Consultant/Drivers for deliveries
- Maintain product knowledge and share that knowledge with members and co-workers
- Address and resolve customer complaints; escalate service issues in an expedient manner
- Prior delivery experience, preferably in SF (1 year)
- Prior customer service experience, preferably in the cannabis industry, retail, and/or hospitality industry (1 year)
- Must be at least 21 years old
- Valid California Drivers License and clean driving record
- Bachelors Degree or equivalent in professional and life experience
- Must be able to pass a criminal background check
- Must be authorized to live and work in the U.S.
This position is primarily located at 527 Howard St. San Francisco, however, may require traveling to other office locations or off-site meetings as required by the job.
Compensation and BenefitsWe offer a competitive rate of pay, excellent benefits package (Health, Dental, Vision & 401K), Employee Assistance Program, Staff Discounts, and Commuter Benefits (partially company sponsored).
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