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Patient Services Representative

2 months ago

Berkeley, California, United States LifeLong Medical Care Full time
Job Title: Patient Services Representative

LifeLong Medical Care is seeking a Patient Services Representative to join our Call Center team in Berkeley. As a key member of our team, you will serve as a front-line phone staff and navigator for our patients, their caregivers, and other healthcare entities.

Responsibilities:
  • Answer incoming calls and respond to all callers' inquiries
  • Monitor call center queues to ensure calls are answered in a timely manner and executed correctly
  • Schedule/reschedule appointments for patients
  • Triage calls based on established procedures, including urgent medical calls
  • Screen new patients over the phone for eligibility and register as appropriate
  • Maintain established Key Performance Indicators (KPIs) for call volume, call duration, and call quality
  • Verify current demographics and insurance information with every patient and update information in the system as necessary
Requirements:
  • One (1) year of multi-line telephone experience and/or one (1) year experience as a medical receptionist with scheduling and telephone experience
  • High school diploma/GED
  • Demonstrated computer skills with standard office software (MS Office) and typing speed of at least 30 WPM
  • Ability to read and comprehend instructions, procedures, emails, and memos
  • Ability to abide by LifeLong's Organizational Standards for conduct and attendance
  • Knowledge of basic medical terminology
Preferred Qualifications:
  • At least one-year of experience in a healthcare setting, including experience in private practice or a Community Health Center
  • Bilingual English/Spanish highly preferred
Benefits:
  • $20 - $24/hour
  • Medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits, Flexible Spending Accounts, and 403(b) retirement savings plan

LifeLong Medical Care is an equal opportunity employer and strongly encourages applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities.