Customer Service Representative
2 weeks ago
The Customer Service Representative will be responsible for providing exceptional customer service and support to clients in a fast-paced banking environment. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team-oriented setting.
Key Responsibilities- Provide high-quality customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Process banking transactions, including cash handling and deposit/withdrawal services.
- Identify opportunities to sell Citi products and services to clients, and provide education on digital and self-service options.
- Work collaboratively with the Customer Service function to ensure seamless delivery of client-facing services.
- Maintain accurate records and reports, and adhere to bank policies and regulatory procedures.
- Previous relevant experience in customer service or banking preferred.
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
High School diploma or equivalent required.
BenefitsCiti offers competitive employee benefits, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays are also available.
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