Patient Services Representative
1 week ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at LifeLong Medical Care. As a Patient Services Representative, you will be the first point of contact for patients and their families, providing exceptional customer service and support in a fast-paced and dynamic environment.
Responsibilities- Answer incoming calls and respond to patient inquiries in a timely and professional manner.
- Schedule and reschedule appointments for patients, ensuring accurate and up-to-date information is maintained in the Electronic Health Record (EHR).
- Triage calls based on established procedures, including urgent medical calls, and page health center staff as needed.
- Screen new patients over the phone for eligibility and register them as appropriate.
- Maintain effective written and verbal communication, including clear and concise communication in the EHR and Electronic Practice Management System (EPM).
- Assist with training and onboarding of new Patient Services Representatives.
- One (1) year of multi-line telephone experience and/or one (1) year experience as a medical receptionist with scheduling and telephone experience.
- High school diploma/GED.
- Demonstrated computer skills with standard office software (MS Office) and typing speed of at least 30 WPM.
- Ability to read and comprehend instructions, procedures, emails, and memos.
- Ability to abide by LifeLong's Organizational Standards for conduct and attendance.
- Knowledge of basic medical terminology.
- Ability to effectively present information verbally and in written communications to patients and staff.
- At least one-year of experience in a healthcare setting, including experience in private practice or a Community Health Center.
- Bilingual English/Spanish highly preferred.
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Patient Services Representative
6 days ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services RepresentativeJob Summary:We are seeking a highly skilled Patient Services Representative to join our team at LifeLong Medical Care. As a Patient Services Representative, you will be responsible for providing exceptional customer service to our patients, their caregivers, and other healthcare entities. You will be the first point...
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Patient Services Representative
7 days ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services RepresentativeLifeLong Medical Care is seeking a Patient Services Representative to join our Call Center team in Berkeley. As a key member of our team, you will serve as the first point of contact for patients, their caregivers, and other healthcare entities, providing exceptional customer service and...
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Patient Services Representative
2 weeks ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services RepresentativeLifeLong Medical Care is seeking a Patient Services Representative to join our Call Center team in Berkeley. As a key member of our team, you will serve as a front-line phone staff and navigator for our patients, their caregivers, and other healthcare entities.Responsibilities:Answer incoming calls and respond to all...
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Patient Services Representative Lead
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Patient Services Representative Lead
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Berkeley, California, United States LifeLong Medical Care Full timeOverviewLifeLong Medical Care is seeking a Patient Services Representative Lead to join our Call Center team in Berkeley. This role serves as the backup for the Patient Services Supervisor and collaborates with the Patient Services Manager to ensure exceptional customer service for patients accessing our services.ResponsibilitiesProvide a pleasant and...
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Patient Services Representative
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3 weeks ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services AdvocateLifeLong Medical Care is seeking a Patient Services Advocate to join our team. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care...
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Patient Services Advocate
2 weeks ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services AdvocateLifeLong Medical Care is seeking a Patient Services Advocate to join our team. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care...
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Patient Services Advocate
3 weeks ago
Berkeley, California, United States LifeLong Medical Care Full timeJob Title: Patient Services AdvocateJob Summary:We are seeking a highly motivated and detail-oriented Patient Services Advocate to join our team at LifeLong Medical Care. As a Patient Services Advocate, you will play a critical role in providing assistance, information, and support to new and established patients in determining eligibility for health...
