Customer Experience Representative

6 days ago

Berkeley, California, United States Blick Art Materials Full time

About the Role:

The Retail Sales Associate will play a vital role in delivering exceptional customer experiences and driving sales growth at Blick Art Materials. As a key member of our retail team, you will be responsible for maintaining a high level of customer satisfaction, generating revenue through product knowledge, and ensuring a visually appealing store environment.

Key Responsibilities:

  • Provide outstanding customer service by combining sales, product knowledge, and other skills training to meet or exceed customer expectations.
  • Complete and utilize various programs, including Blick Onboarding Training, Blick Sales Training, and Design Center Training, to enhance product knowledge and sales skills.
  • Display a positive and energetic attitude with all customer interactions, ensuring a welcoming and inclusive store environment.
  • Assist in the coordination of merchandise set-ups, maintain visual standards, and implement store displays as directed by store management.
  • Follow directions and prioritize tasks to meet deadlines with minimal supervision, ensuring a high level of productivity and efficiency.
  • Understand and act on procedures for reporting low stock levels, inventory discrepancies, and customer product requests to management as needed.

Requirements:

  • Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
  • Availability to work flexible schedules, including day/evening shifts and holidays, as required by the needs of the business.
  • Regular attendance in accordance with the retail attendance policy.

Competencies:

  • Elevate Service Standards
  • Build High Performing Teams
  • Leadership
  • Champions Core Values
  • People

Physical Demands:

  • Must be able to lift and carry 50 pounds while using proper lifting techniques and following all safety rules.
  • Prolonged walking, standing, and climbing ladders.

Travel:

  • Minimal travel in the local area may be required.

Qualifications:

  • High School Graduate or equivalent.
  • 6 months of previous retail, sales, and/or customer service experience.

Benefits:

  • 401K & Profit Sharing Plan
  • Incentive Bonus Plans
  • Paid Time Off
  • Employee Discount

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