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Receptionist for Community Management

2 months ago

Miami, Florida, United States KW Property Management, LLC Full time
Job Overview

The Front Desk Associate plays a vital role in ensuring a welcoming environment for both residents and visitors. This position serves as the primary point of contact, delivering outstanding customer service and facilitating communication between guests and the community.

Key Responsibilities
  • Welcome Guests: Greet all visitors with a warm smile and professional demeanor, ensuring a positive first impression.
  • Information Management: Collaborate with administrative staff to keep resident information accurate and up-to-date in the database.
  • Communication: Handle incoming and outgoing calls with clarity and professionalism, ensuring effective communication with residents.
  • Regulatory Compliance: Monitor and report any breaches of community rules and regulations promptly.
  • Emergency Preparedness: Familiarize yourself with the fire alarm system and report any incidents to management immediately.
  • Safety Protocols: In emergencies, contact the appropriate authorities, such as police or fire services, as needed.
  • Documentation: Maintain daily logs of activities and any irregularities for management review.
  • Maintenance Reporting: Report maintenance issues, including lighting, leaks, and equipment malfunctions, to the office daily.
Work Environment

This position is primarily indoors, requiring the ability to stand for extended periods. The noise level is generally low to moderate.

Physical Requirements

Employees must be able to perform various physical tasks, including sitting, standing, reaching, lifting, bending, kneeling, and pushing or pulling items weighing up to 30 pounds. Manual dexterity, auditory and visual skills, and the ability to follow instructions are essential.

Qualifications
  • High school diploma or GED; some college coursework is preferred.
  • Proficiency in computer software for various tasks, along with strong organizational and communication skills.
  • A minimum of six months of relevant experience or training is required.
  • Bi-lingual capabilities in English and Spanish may be necessary at certain locations.
  • Prior experience in the hospitality sector is highly desirable.

The Front Desk Associate reports directly to the department supervisor and/or the Association Manager. This job description is not exhaustive and may be subject to change as needed.