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Receptionist & Customer Service Coordinator

1 month ago

Miami, Florida, United States Two Scents Llc Full time
Job Title: Receptionist & Customer Service Coordinator

We are seeking a highly skilled and professional Receptionist & Customer Service Coordinator to be the face and voice of our company, VINEVIDA. As a key member of our team, you will be responsible for providing exceptional customer service, handling incoming calls and emails, and ensuring a positive experience for our clients.

Key Responsibilities:

  • Greeting and Directing Visitors: Greet visitors with a warm and professional demeanor, ensuring a positive first impression of VINEVIDA.
  • Customer Service: Handle incoming calls, emails, and live chat messages, resolving customer inquiries efficiently and directing them to the appropriate departments.
  • Product Information: Provide detailed information about VINEVIDA's products and services, assist customers with order processing, and handle payments as needed.
  • Scheduling and Coordination: Schedule and manage appointments, maintain calendars, and coordinate front-desk activities to ensure seamless customer interactions.
  • Administrative Tasks: Prepare and manage regularly scheduled reports, assist with office documentation, and support other administrative tasks to maintain efficiency.
  • Reception Area Maintenance: Keep the reception area clean and organized, creating a welcoming and professional environment for all visitors.
  • Team Collaboration: Collaborate with other departments to support various tasks and contribute positively to the overall office environment.

Qualifications:

  • Education: High school diploma required; additional certification or education in Office Management or a related field is a plus.
  • Experience: Proven experience as a Receptionist, Customer Service Representative, or in a similar role.

Skills:

  • Communication: Strong communication skills with the ability to manage multiple tasks in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office Suite and familiarity with office equipment (printers, fax machines, etc.).
  • Organizational Skills: Excellent organizational skills with attention to detail.
  • Stress Management: Ability to handle stressful situations with poise and professionalism.
  • Teamwork: A positive, team-oriented attitude, with a willingness to assist across various functions.

About VINEVIDA:

VINEVIDA is a leading distributor of essential and fragrance oils in the United States, dedicated to delivering high-quality products with exceptional service. We value our team members and provide opportunities for growth and development. As the first point of contact for our clients, you'll play a key role in shaping their experience with us. We offer a supportive work environment with great growth opportunities, where your contributions are recognized and appreciated.