Front Desk Receptionist at Providence Community Center LLC

3 weeks ago


Miami, Florida, United States Providence Community Center LLC Full time
Job Description

We are seeking a skilled and organized Front Desk Receptionist to support our primary care physician (PCP) office. This role will primarily serve a Creole-speaking population, requiring excellent communication skills in both English and Creole. The Front Desk Receptionist will be the first point of contact for patients, ensuring a welcoming environment and efficient operation of the front office.

Key Responsibilities:

  • Patient Interaction:
    • Greet and assist patients and visitors in a warm and professional manner.
    • Answer phone calls and respond to inquiries in both English and Creole.
    • Schedule appointments and manage the appointment calendar.
  • Administrative Tasks:
    • Collect patient information and verify insurance coverage.
    • Maintain accurate patient records and ensure confidentiality.
    • Process patient check-ins and check-outs efficiently.
  • Communication:
    • Facilitate communication between patients and healthcare providers, ensuring all relevant information is conveyed.
    • Provide information about services, policies, and procedures to patients.
  • Billing and Payments:
    • Assist patients with billing questions and process payments as needed.
    • Ensure that all financial transactions are handled accurately and securely.
  • Office Maintenance:
    • Keep the front desk area tidy and organized.
    • Assist with inventory management of office supplies.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare or administration is a plus.
  • Bilingual in English and Creole (required).
  • Previous experience in a medical office or customer service role preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using office equipment and basic computer skills.

Working Conditions:

  • Full-time position, with possible evening or weekend hours.
  • Fast-paced office environment.

We look forward to welcoming a dedicated team member who is passionate about providing exceptional patient care to our Creole-speaking community.



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