E-commerce Operations Specialist

6 days ago

Chicago, Illinois, United States Dyson Full time
About the Role

The Sales Operations Senior Analyst will play a critical role in supporting the annual and continuous planning processes by engaging with strategic Retailers working with Sales-National Accounts and cross-functionally to execute our Joint Business Plans (JBP).

This role will be the leading resource across the business on customer-specific needs and requirements while providing timely communication to both the account and company, ensuring that the needs and requirements of both are met.

Main Responsibilities
  • Using POS trends and analysis, lead retail partners in regular collaborative planning, forecasting, and replenishment (CPFR) alignment meetings and develop the Sales forecast for incorporation into internal Monthly S&OP processes.
  • Leverage advanced inventory management with Retailers to optimize DC/FC level allocations, maximize retailer inventory investment, and Dyson sell-out by achieving retailer in-stock metrics.
  • Use available insights and competitor knowledge to identify action plans to address issues or activate against new opportunities by tracking all risks and opportunities.
  • Work with National Account Mgr(s) to assist and support in maximizing available budgets driving ROI.
  • Work with Customer Service/SOP to optimize Purchase Order changes to Retail targeting Retail objectives for on-time, in-full, and invoice mis-match metrics.
  • Work with National Account Mgr(s) to execute item/Product Description Page (PDP) set-up and maintenance.
  • Support Sales-National Accounts by working cross-functionally with strong Finance and Supply Chain partnerships.
  • Develop and leverage strong partnerships with assigned National Account Retailers across functional Planning, Forecasting, and Inventory teams at those retailers across multiple categories.
  • Work with Sales (Directors, Channel, National Account Managers) on all operational aspects of Sales execution at assigned retailers.
  • Collaborate with Demand & Supply Planning, Finance, Customer Service, Inbound & Outbound Logistics to hit all retailer and internal efficiency and service metrics.
  • Seek out decision makers and influencers to ensure a balanced approach to the allocation of resources or assets.
About You

We are looking for a highly motivated and experienced Sales Operations Analyst with a strong background in Demand Planning and Forecasting. The ideal candidate will have prior experience working with key national big box, Ecomm, or beauty accounts and advanced knowledge and proficiency in Microsoft Excel.

The successful candidate will have a Bachelor's degree in a business-related field and prior experience working with Sales, Marketing, and/or Finance functions. SAP and/or Anaplan experience is a plus.

We are looking for a self-motivated individual with the ability to work independently and as part of a team. The ideal candidate will have strong analytical and problem-solving skills, with the ability to communicate effectively with all levels of the organization.

What We Offer

At Dyson, we offer a competitive salary and bonus package, as well as a range of benefits including 401K with up to a 4% match, company-paid Life Insurance and AD&D, Flexible Savings Account (FSA) and Health Savings Account (HSA), and generous Paid Time Off Benefits.

We are an equal opportunity employer and welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other dimension of diversity.

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